LEGAL & RESOURCES
Legal & Resources
Important information about using Dropo, shipping with Dropo, and driving with Dropo.
Agreements
Terms of ServiceThe master terms that govern every Dropo account, service, app and communication.Privacy PolicyWhat information Dropo collects, why, who sees it and the choices you have.Shipper Services TermsTerms for businesses requesting delivery, local freight and dedicated routes.Driver Services AgreementThe independent-contractor agreement for delivery persons providing services through Dropo.Access Point Customer TermsHow receiving, holding, storage extensions and secure pickup work at Dropo Access Points.Access Point Partner AgreementThe agreement for businesses operating a Dropo Access Point location.Non-CMV Delivery Professional AgreementThe agreement for independent non-CMV delivery professionals who provide delivery services through Dropo.Non-CMV Delivery Professional Arbitration AgreementThe separate arbitration agreement that governs how Covered Claims are resolved.
Policies
Prohibited Items PolicyItems that cannot be shipped, delivered or held through Dropo.Claims, Loss & Damage PolicyHow to report loss, damage, a missing item or an unauthorized release.Cancellation & Refund PolicyHow cancellations are priced by stage and how refunds are returned.Nondiscrimination PolicyDropo services are provided without unlawful discrimination.Intoxicating Substance PolicyZero tolerance for impairment while providing Dropo delivery services.Electronic Communications ConsentConsent to receive notices and records electronically. Marketing stays separate.AccessibilityHow Dropo keeps its website and apps usable for everyone, and how to get help.Insurance InformationInsurance responsibilities for drivers, shippers and Access Point partners.Trust & Safety CenterConduct, safety, shipment and platform integrity standards for the whole Dropo network.Report a Safety ConcernReport an incident, accident, injury, shipment loss, harassment or suspected fraud.
Helpful resource centers
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