DRIVER DISPUTE RESOLUTION
Driver Dispute Resolution
If you disagree with a payment, a deduction, an incident decision, an eligibility hold or another decision affecting your Dropo driver account, start here. Dropo works to resolve disputes directly and in writing.
This page is for account, payment and delivery disputes. To report a safety incident, an accident, an injury or harassment, use Report a Safety Concern. If there is immediate danger, call 911 first.
HOW IT WORKS
How a driver dispute is handled
1. Submit a Driver Dispute Notice
Tell Dropo what happened, what you are disputing and what outcome you are asking for. You receive a case number as soon as the notice is submitted.
2. Dropo reviews the case
The Dropo Driver Operations, Trust & Safety or Compliance team reviews your notice, the delivery record and any documents you attach.
3. Informal resolution
Most disputes are resolved directly. Dropo may request more information through the case, and you can reply on the case page at any time.
4. Written outcome
You receive a written outcome on the case. Your case history, messages and attachments stay available in your driver account.
Your agreements
Read the documents that govern your relationship with Dropo:
Your rights are not limited here
Submitting a Driver Dispute Notice does not replace or waive any right or process described in your agreements, and it does not prevent you from contacting an attorney or a government agency.
DISPUTE NOTICE
Submit a Driver Dispute Notice
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