Dropo Driver Safety Standards

Delivery professionals are responsible for operating safely and complying with laws applicable to their vehicles and services.

Drivers must maintain required licenses, registration, insurance, permits, qualifications, and other documentation applicable to their operations.

Drivers are responsible for determining whether they and their vehicles are legally and safely capable of performing an accepted delivery.

Vehicles used for Dropo services must be reasonably safe, roadworthy, and suitable for the services being performed.

Drivers should regularly monitor important vehicle conditions including:

• Tires
• Brakes
• Lights
• Mirrors
• Windshield and visibility
• Steering
• Safety restraints
• Fluid levels
• Doors and cargo areas
• Load securement equipment

Known serious safety defects should be addressed before the vehicle is used for Dropo delivery work.

Drivers must accurately identify and register the vehicle used to perform Dropo services.

Dropo may support different service categories based on vehicle capability, including cars, SUVs, pickup trucks, cargo vans, box trucks, and other approved vehicles.

Drivers should only accept assignments suitable for their vehicle's size, payload, equipment, condition, and legal operating requirements.

A driver may not intentionally register one vehicle type and use another vehicle when doing so affects safety, insurance, customer requirements, shipment capacity, or service eligibility.

Delivery professionals participating in the Dropo network are independent contractors and are responsible for maintaining insurance appropriate to the services they perform.

Each delivery professional must maintain all insurance required by applicable law, the Dropo Driver Agreement, the vehicle being operated, and the services being performed.

Required coverage may include:

• Commercial automobile insurance or other automobile coverage that expressly permits the applicable delivery or commercial activity
• Occupational accident insurance or comparable personal injury coverage
• Workers' compensation insurance when required by applicable law or applicable to the driver's business structure, employees, helpers, or subcontractors
• Cargo or property coverage when required for particular customers, routes, shipment categories, or services
• Any additional coverage required by Dropo for specialized services

Drivers are responsible for understanding the terms, exclusions, limits, deductibles, and commercial use requirements of their own insurance policies.

Personal automobile insurance that excludes delivery, courier, freight, or other commercial activity may not satisfy Dropo requirements.

Dropo may require proof of applicable insurance:

• During driver onboarding
• Before account activation
• At policy renewal
• Periodically while a driver remains active
• When a driver adds or changes a vehicle
• Before participating in certain services or contracts
• Following an accident or other reportable incident

Drivers must provide accurate and current insurance information.

Altered, fabricated, expired, canceled, or intentionally misleading insurance documents are prohibited.

If required insurance expires, is canceled, or otherwise becomes invalid, the driver must update Dropo as required and must not perform services for which the required coverage is unavailable.

Dropo may restrict or suspend access until acceptable proof of coverage is provided.

Delivery professionals are responsible for maintaining appropriate protection for themselves, their vehicles, equipment, mobile devices, tools, and other property used in connection with their independent delivery activities.

Except to the extent responsibility cannot legally be excluded or results from Dropo's own legally established wrongful conduct, delivery professionals are responsible for injuries, losses, expenses, or property damage arising from the operation of their independent delivery business.

Unless expressly provided under a separate written Dropo program or agreement, Dropo does not provide insurance covering a delivery professional's:

• Personal vehicle
• Personal property
• Equipment or tools
• Medical expenses
• Disability
• Lost income
• Personal accident losses
• Other individual business losses

Delivery professionals are responsible for obtaining insurance appropriate to these risks.

Nothing in this section is intended to waive or restrict any right or responsibility that cannot lawfully be waived or restricted.

Drivers must notify Dropo of material incidents occurring during an active Dropo trip.

Reportable incidents include:

• Motor vehicle accidents
• Driver or passenger injuries
• Injuries involving customers, recipients, or members of the public
• Damage to another person's property
• Significant damage to the driver's vehicle
• Cargo damage
• Lost cargo
• Theft
• Suspected shipment tampering
• Safety incidents
• Law enforcement involvement relating to the delivery
• Other significant events affecting the safe or proper completion of the delivery

An active Dropo trip generally begins when a driver accepts or begins performing an authorized Dropo assignment and continues until the assignment is completed, canceled, reassigned, or otherwise terminated through an authorized process.

Personal safety comes first.

If an incident involves an emergency, injury, collision, fire, crime, or immediate threat, the driver should first contact 911 or the appropriate emergency authority when necessary.

Once immediate safety needs have been addressed, the driver must notify Dropo as soon as reasonably possible.

Dropo may request information including:

• Delivery or order number
• Date and time
• Location
• Description of the incident
• Photographs or video when safely available
• Vehicle information
• Information concerning other parties involved
• Police or incident report information
• Insurance information
• Cargo condition
• Witness information
• Other reasonably relevant documentation

Reporting an incident to Dropo does not replace a driver's obligation to contact their insurer, law enforcement, regulatory authorities, or other parties when required.

Drivers must cooperate reasonably with legitimate investigations involving incidents occurring during Dropo services.

Drivers must comply with applicable traffic laws.

Unsafe driving includes reckless driving, dangerous speeding, aggressive driving, illegal passing, deliberate traffic violations, and other conduct creating unreasonable risk.

Dropo does not require a driver to violate traffic laws to meet a delivery time.

Drivers should minimize mobile device interaction while the vehicle is moving.

Navigation should be configured before driving whenever practical.

Tasks requiring significant interaction with the Dropo driver application, messages, photographs, signatures, or other functions should be completed while safely parked.

Drivers and passengers must use required safety restraints in accordance with applicable law.

Unauthorized passengers should not accompany a driver while performing Dropo services when prohibited by Dropo requirements, customer requirements, insurance restrictions, or applicable agreements.

A driver may not perform Dropo services while impaired.

This includes impairment caused by:

• Alcohol
• Illegal drugs
• Misused medication
• Another substance affecting safe operation
• Extreme fatigue

A driver who cannot safely operate must stop driving.

Drivers are responsible for managing fatigue.

Long routes, overnight operations, early morning deliveries, dedicated routes, and extended driving periods can increase fatigue risk.

Drivers should take appropriate breaks and comply with applicable hours of service requirements.

A delivery deadline is not permission to drive while dangerously fatigued.

Do not overload a vehicle.

Drivers should consider:

• Vehicle payload capacity
• Cargo dimensions
• Weight distribution
• Visibility
• Securement
• Vehicle stability
• Applicable legal weight limits

A driver may decline a shipment that cannot be transported safely with the assigned vehicle.

Cargo must be reasonably secured to prevent dangerous movement, shifting, falling, damage, or loss during transportation.

Shipments requiring specialized securement should only be accepted when the driver has appropriate equipment and capability.

Drivers should use safe lifting and material handling practices.

Do not attempt to manually lift an item that cannot reasonably be handled safely.

Where necessary, request appropriate assistance or equipment.

Customers should disclose when a shipment requires equipment such as a dolly, pallet jack, liftgate, forklift, additional personnel, or specialized handling.

Drivers must comply with reasonable facility safety requirements.

This may include:

• High visibility clothing
• Safety footwear
• Identification
• Dock procedures
• Designated loading areas
• Restricted areas
• Security procedures
• Other required protective equipment

Drivers should consider weather and road conditions when determining whether transportation can be performed safely.

Severe storms, flooding, ice, high winds, extreme heat, poor visibility, or other hazardous conditions may justify delays, route changes, or temporary suspension of service.

Drivers should notify Dropo or the appropriate dispatch contact when conditions materially affect an active delivery.

Drivers should not knowingly enter an immediate dangerous situation simply to complete an order.

When a location presents a credible safety concern, move to a safe area and contact Dropo or dispatch.

Following an accident, drivers should prioritize personal and public safety.

When appropriate:

• Stop safely
• Contact emergency services
• Follow applicable reporting laws
• Exchange required information
• Document the incident when safe
• Notify the appropriate insurer
• Notify Dropo as soon as reasonably possible
• Preserve relevant delivery information

Drivers must not knowingly submit false information regarding an accident.

Injuries occurring during an active Dropo assignment must be reported to Dropo as soon as reasonably possible after immediate medical or safety needs have been addressed.

Reporting an injury to Dropo does not mean Dropo accepts responsibility for the injury.

Emergency medical needs should always take priority over administrative reporting.

Drivers must report material incidents involving:

• Lost shipments
• Theft
• Significant damage
• Suspected tampering
• Leaking packages
• Suspicious contents
• Unsafe packaging
• Major delivery disputes
• Other significant safety or shipment integrity events

For emergencies involving immediate danger, serious injury, fire, crime, or another urgent threat, call 911 or the appropriate local emergency service.

Dropo Support is not a substitute for emergency services.

Drivers have authority to stop or decline work when they reasonably believe continuing would create an immediate and material safety or legal risk.

This authority must be exercised in good faith.

Drivers should communicate the concern promptly so the delivery can be reassessed, reassigned, delayed, or canceled where appropriate.

Failure to maintain required insurance may result in immediate restriction from accepting or performing Dropo deliveries for which the coverage is required.

Dropo may temporarily suspend an account until acceptable proof of insurance is provided.

Serious violations, including intentional insurance fraud or knowingly performing services without required coverage, may result in deactivation.

Drivers are expected to report material incidents occurring during active Dropo trips.

Knowingly concealing a serious accident, injury, cargo loss, theft, property damage, law enforcement event, or other material incident may result in account action.

Dropo will consider the circumstances surrounding delayed reporting, including medical emergencies, safety concerns, hospitalization, inability to communicate, or other reasonable circumstances.

Serious or repeated violations of Dropo safety requirements may result in restrictions, suspension, or deactivation.

Dropo may take immediate protective action when continued platform access could create a significant safety, insurance, legal, or operational risk.

Safe delivery requires cooperation.

Drivers must operate safely and maintain appropriate insurance.

Businesses must provide accurate shipment information.

Customers must not request unsafe work.

Dropo must establish reasonable operating standards and respond appropriately when safety concerns are reported.

Everyone has a role in protecting people, property, shipments, and the integrity of the Dropo network.