Driver Services Agreement

10.1 Independent Contractor Relationship

The Driver acknowledges and agrees that the Driver performs services as an independent contractor and not as an employee of Dropo.

Subject to applicable law:

Dropo will not require the Driver to:

• log into Dropo or applicable delivery systems at specific mandatory hours;
• work exclusively for Dropo;
• refrain from using competing delivery platforms;
• refrain from conducting another occupation or business;
• operate exclusively within a territory prescribed as a condition of contractor status.

Driver remains responsible for deciding whether to accept available opportunities, subject to contractual commitments voluntarily accepted after acceptance.

10.2 No Guaranteed Work

Dropo does not guarantee:

• minimum assignments;
• minimum hours;
• minimum earnings;
• continuous access to delivery opportunities.

10.3 Driver Expenses

Except where Dropo expressly agrees otherwise, Driver is responsible for expenses associated with independent operations, including:

• vehicle;
• fuel;
• maintenance;
• tolls;
• mobile device;
• data service;
• licensing;
• taxes;
• insurance.

10.4 Eligibility

Driver must satisfy all applicable Dropo and legal eligibility requirements before activation.

Driver must maintain valid required documents.

Driver must promptly report:

• license suspension;
• insurance lapse;
• disqualifying vehicle condition;
• material criminal/legal restrictions affecting eligibility;
• other required compliance events.

10.5 Safety

Driver must operate safely and lawfully.

Driver may not:

• drive while impaired;
• handle Dropo services while intoxicated;
• operate an unsafe vehicle;
• manipulate a mobile device unlawfully while driving;
• falsify POD;
• release or misappropriate shipments;
• permit an unauthorized person to perform assigned services.

10.6 Intoxicating Substance Policy

A Driver logged into or actively performing services through Dropo must not be under the influence of alcohol, illegal drugs, impairing substances or other substances that render driving or package handling unsafe.

Suspected violations can be reported to Dropo at any time through the Dropo Trust & Safety reporting page or Dropo Support.

Add report category:

Dropo retains relevant complaint records according to applicable law and its retention requirements.

10.7 Nondiscrimination

Driver must not discriminate against a delivery customer or potential delivery customer on a prohibited basis under applicable law.

Driver acknowledges the Dropo Nondiscrimination Policy before activation.

10.8 Accepted Assignments

Once Driver affirmatively accepts an assignment, Driver agrees to use reasonable efforts to complete it according to the assignment terms, subject to:

• safety;
• law;
• emergencies;
• shipment mismatch;
• conditions reasonably preventing performance.

10.9 Customer Information

Driver may use customer and shipment information only to perform authorized Dropo services.

Driver may not:

• retain unnecessary copies;
• contact customers for unrelated purposes;
• sell information;
• publish addresses;
• misuse access codes;
• disclose shipment details.

10.10 Compensation

Compensation will be displayed or otherwise communicated in connection with applicable assignments or governed by an accepted compensation schedule.

Dropo may maintain records of:

• completed jobs;
• adjustments;
• incentives;
• deductions authorized by agreement/law;
• payout status.

10.11 Taxes

Driver is responsible for independent-contractor tax obligations and should obtain independent tax advice.

Dropo may issue legally required tax forms.

10.12 Insurance

Driver must maintain insurance required by applicable law and Dropo eligibility rules.

Driver must provide current evidence when requested.

10.13 Deactivation

Access may be suspended or terminated for:

• safety violations;
• fraud;
• identity misrepresentation;
• expired credentials;
• insurance lapse;
• unlawful conduct;
• package theft;
• falsified POD;
• discrimination;
• intoxication;
• account sharing;
• material contractual breach.

Where practicable, provide:

Immediate suspension may occur for serious safety, fraud or legal risks.