Access Point Customer Terms

11.1 Service

A Dropo Access Point is an approved location where eligible packages may be received and temporarily held for customer pickup.

11.2 Receiving Address

Customers must use the Dropo receiving address and receiving code exactly as provided.

Dropo is not responsible for routing failures caused by:

• incorrect address;
• missing customer code;
• incorrect Access Point;
• merchant address restrictions;
• carrier routing error;
• customer alteration of required address formatting.

11.3 Package Acceptance

A carrier’s “delivered” status does not necessarily mean that Dropo has accepted custody.

A package is considered checked in only after the Dropo system records an authorized Access Point check-in event.

11.4 Hold Period

The standard included hold period is 48 hours after the package becomes ready for pickup, unless another period is clearly displayed for that transaction.

11.5 Storage Extension

Where available, a customer may purchase additional storage.

• extension duration;
• fee;
• new expiration time;
• refund conditions.

Customer must affirmatively confirm the extension.

11.6 Expired Packages

If a package is not collected by the applicable deadline and no approved extension exists, Dropo may initiate:

• return processing;
• return-to-sender;
• carrier handoff;
• merchant return;
• another disposition permitted by law and policy.

Customer must receive reasonable notice through available channels before expiration where technically and operationally practicable.

11.7 Pickup Verification

Package release may require:

• active Dropo QR;
• pickup PIN;
• identity verification;
• signature;
• other fraud-prevention checks.

An Access Point may refuse release where credentials are invalid or fraud is reasonably suspected.

11.8 Authorized Pickup

If Dropo later permits designated third-party pickup, Dropo will require explicit authorization from the customer and record it. Possession of a screenshot of a pickup credential is not authorization.

11.9 Package Restrictions

Access Points may refuse:

• hazardous materials;
• illegal items;
• weapons where prohibited;
• perishables unless expressly supported;
• oversized packages beyond location capability;
• leaking/damaged packages presenting danger;
• prohibited items;
• packages outside configured location capacity.

11.10 Fees

Applicable receiving, pickup, storage, return or other fees must be displayed before the customer incurs the charge where reasonably possible.