TRUST & SAFETY
Safety is how Dropo moves.
Every Dropo delivery involves real people, real vehicles and real goods. This is where we publish the standards that protect them — the conduct we expect, the safety requirements we hold delivery professionals to, what may not be shipped, and how to report a concern.
Policies effective September 11, 2026.
OUR COMMITMENT
Six things we hold the network to.
Dropo is a delivery network before it is software. These commitments are what make the network worth trusting.
Safe deliveries
No delivery deadline justifies unsafe operation. Safe vehicles, safe loading and safe driving come before any service commitment.
Responsible delivery professionals
Screening, licensing, registration and insurance requirements are verified before activation and re-verified as documents change.
Shipment protection
Shipments belong to someone else. Handling standards, proof of delivery and incident reporting protect every load in transit.
Respectful conduct
Harassment, discrimination and intimidation have no place at a dock, a doorstep or in the Dropo application.
Business accountability
Businesses describe shipments accurately, provide safe pickup conditions and treat delivery professionals professionally.
Platform integrity
Falsified documents, manipulated delivery records, fraud and account sharing are reviewed and acted on.
POLICIES
The five Dropo Trust & Safety policies.
Each policy has a permanent public page so businesses, delivery professionals and recipients always know the current standard.
- Community GuidelinesThe conduct standards every business, delivery professional, recipient and partner is expected to meet across the Dropo network.Read the policy
- Driver Safety StandardsVehicle, insurance, cargo, incident reporting and safe operating requirements for delivery professionals performing Dropo services.Read the policy
- Prohibited & Restricted ItemsWhat may not be shipped through the Dropo network, and which categories require additional approval, handling or verification.Read the policy
- Anti Harassment & Anti DiscriminationDropo's requirements on respectful conduct, non-discrimination, sexual misconduct, reporting and non-retaliation across the network.Read the policy
- Account Deactivation & AppealsWhen Dropo may warn, restrict, suspend or deactivate an account, and how eligible users request a review of that decision.Read the policy
REPORT AN INCIDENT
Something happened on a Dropo delivery?
Drivers, businesses, recipients and anyone else involved in a Dropo delivery can report a safety incident, an accident, an injury, a lost or damaged shipment, harassment, suspected fraud or another serious concern.
If there is immediate danger, injury, fire or a crime in progress, call 911 or your local emergency service first.
Open the Report FormDisputing a payment, a deduction or an account decision instead? Driver Dispute Resolution
Where to find what
Trust & Safety covers operating standards, conduct and reporting. Contracts and regulatory notices live in Legal.
- Terms of Service
- Privacy Policy
- Cookie Policy
- Non-CMV Delivery Professional Agreement
- Insurance Information
- Legal & Resources
Questions about these standards? Email us here.