LEGAL & RESOURCES

Cancellation & Refund Policy

How cancellations are priced by stage and how refunds are returned.

Version: 1.0
Effective: October 6, 2026
Last updated: October 6, 2026
Status: Current

This document is published as version 1.0 and is pending final review by Dropo's legal counsel. Any later changes will be published as a new version and you will be told if your acceptance is needed.

Cancellation depends on the stage of the Delivery Order

The amount, if any, charged for a cancellation depends on how far the Delivery Order has progressed:

before dispatch;
driver assigned;
driver en route;
at pickup;
picked up;
in transit;
completed.

Before you confirm a cancellation, Dropo shows you any cancellation charge and any refund that applies. Nothing is charged for a cancellation that was not shown to you before you confirmed it.

Refunds

Refunds are returned to the original payment method through Dropo's payment processor. Business accounts on invoice terms receive a credit on the applicable invoice. Processing time after Dropo issues a refund depends on the card issuer or bank.

Questions

Contact Dropo Support about any cancellation or refund.

Governing law: Texas. Provided by Dropo LLC.

Questions about this document? Contact Support here.