REPORT A SAFETY CONCERN

Tell Dropo what happened.

Delivery professionals, businesses, recipients and anyone else involved in a Dropo delivery can report a serious concern here. The more detail you can share, the faster the Dropo Trust & Safety team can act.

If there is immediate danger, a serious injury, a fire, or a crime in progress, call 911 or your local emergency service first. Dropo Support is not a substitute for emergency services.

INCIDENT REPORT

Submit a report

What are you reporting?Your role in this delivery

Your nameBusiness name (if any)

EmailPhone

Delivery reference (if known)Date and time of the incident

Pickup, delivery or incident locationWhat happened?Were emergency services or law enforcement involved?Evidence available (optional)I am submitting this report in good faith and the information is accurate to the best of my knowledge.

Dropo handles reports as confidentially as reasonably possible. Information may be shared with people involved in the review, a business customer, an insurer, or law enforcement where required or appropriate.

WHAT YOU CAN REPORT

Reportable incidents

Safety incident
Vehicle accident during an active Dropo trip
Driver injury during an active Dropo trip
Lost, stolen or damaged shipment
Harassment or discrimination
Threatening or inappropriate behavior
Suspected fraud
Prohibited or suspicious shipment
Property damage
Other serious incident involving a Dropo delivery

Retaliation is prohibited

No one may be retaliated against for making a good faith report, cooperating with a review, or declining unsafe or unlawful work.

Read the policy

Not an incident?

For delivery questions, billing, account access or driver support, use the Help Center or contact the support team.

Help Center Contact Support

Or email us here.