FREQUENTLY ASKED QUESTIONS

Clear answers before you move it.

Find practical answers about business delivery, tracking, Store Locations, Overnight Hold and driving with Dropo.

ANSWERS FOR YOUR TEAM

The details businesses ask about most.

What areas does Dropo serve?

Dallas–Fort Worth and regional destinations within approximately 350 driving miles of DFW. Service availability varies by pickup location, delivery destination, vehicle requirements, shipment type, driver availability, and other operational factors.

Are all destinations within 350 miles automatically served?

No. The approximate 350-driving-mile figure is a planning guide, not a ZIP-code guarantee. Dropo reviews the actual driving route, pickup and destination, vehicle requirements, shipment type, driver availability and other operational factors. Contact the team for manual evaluation when a route is unclear.

What does Dropo deliver?

Dropo provides local and eligible regional business delivery for packages, parts, supplies and other commercial shipments. Delivery options depend on shipment details, destination and vehicle class available for the route.

How do I request a delivery?

Create a business account, enter your pickup and destination details, describe the shipment and review the estimate. Once the request is submitted, Dropo coordinates dispatch and keeps the delivery record in your business experience.

Can I track a delivery without an account?

Tracking is designed as an authenticated product experience. Sign in to your business account to see active delivery status, driver progress and proof of delivery tied to your shipment records.

How are delivery prices determined?

Estimates are based on the route, timing, shipment details, vehicle class and any eligible service options. The estimate is shown before you submit a delivery request and final details remain available in your account.

What is Overnight Hold?

Overnight Hold lets eligible shipments remain securely at a participating Dropo Store Location between delivery days. Availability, cutoffs, release timing and shipment eligibility vary by location and service area.

What can I do at a Dropo Store Location?

Participating locations may support package pickup, drop off, returns and eligible Overnight Hold services. Check the Store Locations page for the current demo directory and availability details before planning a handoff.

What should be ready when a driver arrives?

Have the shipment packaged and secured, with complete pickup details, destination information, contact names and any dock, gate or handling instructions ready. Disclose special handling needs before pickup.

What items are not accepted?

Illegal goods, hazardous or dangerous materials, weapons, live animals and other items listed on the Prohibited Items page are not eligible. When in doubt, contact the Dropo team before requesting a delivery.

How do I receive proof of delivery?

Depending on the delivery, completion may include a status confirmation, delivery photo, recipient signature or other information captured through the business experience. Review it from the completed delivery record.

How do I become a Dropo driver?

Start an application, provide the requested eligibility and vehicle documents, complete review and finish onboarding. Approved drivers must review and electronically accept both the current Non-CMV Delivery Professional Agreement and the separate Arbitration Agreement before their account can activate.

Is Dropo a software platform or a delivery service?

Dropo is a B2B delivery and logistics company powered by technology. The technology supports requesting, dispatching, tracking and documenting the physical movement of shipments across eligible local and regional routes.

How do I get help with a delivery?

Visit the Help Center for topic-specific guidance or contact the Dropo team with your delivery reference when available. We can help with account questions, active deliveries, billing and driver support.

NEED MORE DETAIL

Start with the resource that fits your delivery.

Explore preparation guidance, delivery tracking, Store Locations and the driver resources that support every handoff.

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