How to Drive with Dropo
Review the requirements, apply from your phone, understand the review process, and see what your first Dropo delivery looks like.
Final video file pending upload · storyboard and transcript available
DRIVER RESOURCES
Everything you need to drive with Dropo
Getting started, requirements, safety and support — the answers Dropo drivers ask for most, in one place.
Getting Started
Your first steps after approval and account activation.
Delivery Procedures
Pickup, transport, drop-off and route expectations.
Proof of Delivery
Photo and signature requirements for completed jobs.
Waiting & Cancellations
What to do when access or timing changes.
Payment Information
Payout timing, tax forms and profile details.
Accidents & Incidents
Immediate actions and how to report an issue.
GETTING STARTED
Your first week driving with Dropo
What happens between approval and your first completed delivery.
Step 1
Accept your agreements
Review and accept both the Non-CMV Delivery Professional Agreement and the separate Arbitration Agreement to activate your account.
Step 2
Install the driver app
Sign in on the phone you'll use for deliveries.
Step 3
Complete orientation
Five short topics covering offers, navigation and proof of delivery.
Step 4
Go online
Delivery offers matching your vehicle class start coming through.
DELIVERY PROCEDURES
Pickup to proof of delivery
Operational guidance lives here so it can be updated without rewriting the legal agreement.
Pickup
Arrive within the pickup window, confirm the shipment details in the app and secure the load before moving.
Transport
Keep the shipment protected and follow the app for stop order on multi-stop routes.
Proof of delivery
Capture a clear drop-off photo, a recipient signature, or both — whichever the business requested.
Waiting time
If a pickup or drop-off isn't ready, start the wait timer in the app and contact support before leaving.
Cancellations
Cancel from the delivery screen with a reason. Repeated cancellations after arrival affect future offers.
Accidents & incidents
Call 911 first if anyone is hurt, then report the incident in the app so Dropo can notify the business.
DRIVER FAQ
Common driver questions
- How do I get paid?
- Completed deliveries are paid out on a weekly direct deposit to the bank account on your driver profile.
- What if I have an issue during a delivery?
- Use the in-app help button to reach Driver Support in real time. Report damage, access problems or a missing recipient right from the delivery screen.
- Can I choose which deliveries I accept?
- Yes. You see the pickup, drop-off, distance, vehicle type and pay for each delivery before accepting it.
- What vehicle types can I drive?
- Car/SUV, cargo van or box truck — based on the vehicle you registered during onboarding. Add a vehicle later by contacting Driver Support.
- How is my pay calculated?
- Pay is a base rate per delivery plus distance and time, with additional pay for multi-stop routes and larger vehicle classes.
VEHICLE REQUIREMENTS
What your vehicle needs
Requirements depend on the vehicle class you registered during onboarding.
Car / SUV
- • Driver 18+ with a valid, unrestricted license
- • Current registration in your name
- • Insurance meeting state minimums
- • Clean, enclosed cargo area
Cargo Van
- • Driver 18+ with a valid, unrestricted license
- • Current registration and commercial-capable insurance
- • Working cargo doors and tie-down points
- • No visible third-party branding required
Box Truck
- • Driver 21+ with a valid, unrestricted license
- • Registration, insurance and any required state permits
- • Working liftgate or ramp recommended
- • Straps and load-securing equipment on board
Dropo re-verifies insurance and registration when they expire, and may ask for updated vehicle photos after a change of vehicle or a reported incident.
PAYMENTS & PAYOUTS
How and when you get paid.
Payout schedule
Completed deliveries are paid on a weekly direct deposit to the bank account on your driver profile.
Pay structure
Base rate per delivery plus distance and time, with extra pay for multi-stop routes and larger vehicle classes. Every offer shows the pay before you accept.
Taxes & 1099
As an independent contractor, you'll receive a 1099 form for tax purposes by January 31 each year.
SAFETY
Driving safely with Dropo.
On the road
No phone in hand while driving — set navigation before you move. Follow posted limits and never rush a delivery window.
Parking & loading
Park legally at pickup and drop-off, use loading zones where available, and lift with proper technique or equipment.
Proof of delivery
Capture a clear photo of the drop-off location or a recipient signature. Contactless drop-off is available when a business requests it.
Emergencies
Call 911 first if anyone is hurt, then report the incident through in-app support so Dropo can notify the business.
DRIVER AGREEMENT
Your agreement, always available
Review the current agreement and acceptance details any time — before or after you start driving.
Dropo Non-CMV Delivery Professional Agreement
Version 2.0 · Effective September 11, 2026
The agreement explains your independent contractor relationship with Dropo, delivery expectations, vehicle responsibilities, payment terms and how updated versions are handled.
ARBITRATION AGREEMENT
Separate dispute resolution agreement
This agreement governs how Covered Claims are resolved. It is accepted separately from the principal driver agreement.
Dropo Non-CMV Delivery Professional Arbitration Agreement
Version 1.0 · Effective September 11, 2026
The arbitration agreement explains how Covered Claims between you and Dropo are resolved, the claims that are excluded, and your right to opt out within the time period described in the agreement.
DRIVER SUPPORT
Need help? We've got you.
Active Dropo drivers can reach support during any delivery — and any time in between.
In-app chat
Fastest route during an active delivery.
Escalations
Ask support to escalate urgent freight issues.
Dropo Video Center
Driver Training Center.
Short guides on driving, handling and Proof of Delivery. These are available to every Dropo driver and are not currently required training.
Safe Driving with Dropo
Professional on-the-road practices: vehicle readiness, safe loading, distraction-free driving, parking and weather awareness.
Final video file pending upload · storyboard and transcript available
Handling Deliveries the Dropo Way
Inspect, confirm, load, secure, protect and hand off — the handling standards Dropo drivers follow on every delivery.
Final video file pending upload · storyboard and transcript available
Capturing Proof of Delivery
How to document completion properly: clear delivery photos, recipient confirmation where required, and complete delivery paperwork.
Final video file pending upload · storyboard and transcript available
Dropo Video Center
More walkthroughs, in one place.
Short guides covering requesting delivery, following status and driving with Dropo.
Dropo videos are educational overviews. Service availability, eligibility and delivery options vary by request. Nothing in a video creates a guarantee of approval, availability or delivery timing.