Terms of Service

Dropo arranges and performs delivery and freight transportation centered on the Dallas–Fort Worth area, including eligible regional destinations generally within approximately 350 driving miles of DFW. Service availability varies by pickup location, delivery destination, vehicle requirements, shipment type, driver availability and other operational factors. No destination is guaranteed by ZIP code or distance alone.

Quotes are based on the information you provide, including addresses, package size, weight and service level. If actual details differ materially, pricing or feasibility may change and we will let you know before proceeding where practical.

• Provide accurate pickup and drop-off details and contact information.
• Package items appropriately for transport.
• Ensure someone is available to hand off or receive the shipment as arranged.
• Comply with all applicable laws regarding the goods being transported.

You may not ship illegal goods, hazardous or dangerous materials, weapons, live animals, or anything Dropo is not licensed or equipped to transport. We may refuse or stop a delivery that violates this section.

Estimated pickup and delivery times are estimates. Traffic, weather, access restrictions and recipient availability can affect timing. Dropo works to keep you informed through live tracking and status updates.

Deliveries are completed with digital proof of delivery — a photo, signature, or both. Proof of delivery is our record that a shipment was completed as instructed.

Charges are due according to the pricing presented at the time of the request or the terms of your business account. Late or failed payment may pause service.

Drivers must maintain a valid license, current insurance, a suitable vehicle and pass verification. Drivers are responsible for operating safely and handling business goods professionally on every delivery.

If a shipment is lost or damaged, contact us promptly so we can investigate using delivery records and proof of delivery. To the extent permitted by law, Dropo's liability is limited to the amounts and terms communicated for the applicable service.

Requests can be cancelled before pickup. Cancellations made after a driver has been dispatched or has arrived may incur a charge.

We may update these terms as our services change. Continued use of Dropo after an update means you accept the revised terms.

Questions about these terms? Reach out through the Dropo contact page.